A well-structured orientation program promotes competency and retention for newly hired NNPs. It prepares new hires to perform their job as effectively as possible, setting the foundation for success for both the healthcare organization and the employee. Here, we share some guidelines you can use to create an effective orientation program that establishes expectations and prepares new NNPs to excel.
Preparing Before Orientation
Prior to orientation, communicate clearly and in a timely manner about what participants can expect. Distribute any materials or resources new hires may need so they’re prepared for the first day.
Introducing the Neonatal Unit
The first element of your orientation program should be a general introduction to the neonatal unit. Provide an overview of the setup, including its layout and key personnel. Introduce new hires to fellow nursing and medical staff.
Policies & Protocols Overview
Next, provide an overview of policies and protocols specific to the neonatal unit. Make sure NNPs are well-versed on safety guidelines and measures to control infections. Additionally, they should be familiar with emergency procedures and responses. Use simulated drills to prepare NNPs for emergency situations.
Orientation to Equipment
An important element of an NNP’s ability to fulfill their role successfully lies in their familiarity with the specialized equipment used in the neonatal care setting. Provide ample time and training to give NNPs hands-on opportunities to become confident using tools, equipment, and technologies, including electronic health record systems.
Shadowing & Preceptorship
Preceptorship is a major component of orientation that bridges the gap between theoretical learning and clinical practice. New NNPs should be paired with experienced preceptors for mentorship and shadowing. Provide sufficient time for observation and guided learning before new hires begin working independently.
Patient Care Responsibilities
As NNPs progress through orientation, begin to gradually introduce them to patient care duties, starting with cases that are the least complex. Provide supervision as they manage more challenging cases, and be sure guidance is provided as needed.
When NNPs begin caring for patients and interacting with their families, make sure they understand the importance of cultural sensitivity and patient-centered care. Train them to provide care in a way that respects each family’s unique beliefs and values to ensure all populations feel welcome and safe.
Communication & Teamwork
As with most healthcare settings, the neonatal unit depends on strong communication to run well. Emphasize the importance of clear and consistent communication with the rest of the neonatal care team, and encourage NNPs to participate in multidisciplinary rounds and discussions.
Evaluating & Providing Feedback
Younger generations in the workforce, including many incoming NNPs, expect to receive continuous feedback from their supervisors. They tend to thrive on direct, actionable feedback tailored to their specific needs and goals. For this reason, feedback should be provided throughout the orientation process to assess the NNP’s performance. Similarly, be sure to encourage feedback from them regarding the orientation process so future improvements can be made.
Continuous Support & Resources
Make sure new NNPs understand where to find the resources they may need for continued support beyond the orientation period. Consider establishing a mentorship program for ongoing guidance, for example. Additionally, discuss opportunities for continuing education and further professional development, such as upcoming workshops, conferences, and webinars. Be sure to include stress management resources that address the challenges of working in a neonatal unit, and promote a healthy work/life balance to prevent burnout among new hires.
Orientation Wrap-Up & Final Assessment
Upon completion of the orientation, provide a final assessment of the NNP’s knowledge and skills. In addition to providing direct, actionable feedback, be sure to celebrate their successful completion of the program.
Continuous Evaluation
A final but important aspect of a strong orientation program is continuous improvement. At the end of each orientation, review the process to ask what might be missing, or what could be changed or improved. The orientation program should grow over time to meet the changing needs of new NNPs and the evolving landscape of neonatal care as a whole.
If you’re seeking new NNPs to fill openings in your NICU, turn to Ensearch. We help hospitals and other healthcare organizations grow their neonatal care teams with qualified talent. Get started on your search by scheduling a consultation with Ensearch today.
